Title VI Complaint Procedure
Dodge County Human Services and Health Department's Complaint Procedure is made available in the following locations:
- Agency website, either as a reference in the Notice of Nondiscrimination or in its entirety
- Agency office (common area, public meeting rooms, etc.
- Available in appropriate languages for limited English proficient (LEP) populations, meeting the Safe Harbor Threshold
Any person who believes they've been discriminated against on the basis of race, color, national origin, disability, sex, age, religion, income status, or LEP by Dodge County Human Services and Health Department may file a complaint by completing and submitting Dodge County Human Services and Health Department's Complaint Form.
The Complaint Form (Word Document) may also be used to submit general complaints to Dodge County Human Services and Health Department.
Dodge County Human Services and Health Department investigates complaints received no more than 180 calendar days after the alleged incident. Dodge County Human Services and Health Department will process complaints that are complete.
Once the complaint is received, Dodge County Human Services and Health Department will review the complaint and work to resolve the complaint informally, if possible.
If the complaint warrants a formal civil rights complaint process, Dodge County Human Services and Health Department will follow the steps listed in this complaint procedure. Dodge County Human Services and Health Department may also use this formal procedure to address general complaints. If Dodge County Human Services and Health Department determines it has jurisdiction, the complainant will receive an acknowledgement letter stating the complaint will be investigated by Dodge County Human Services and Health Department as a civil rights complaint.
Dodge County Human Services and Health Department has 30 business days to investigate the civil rights complaint. If more information is needed to resolve the case, Dodge County Human Services and Health Department may contact the complainant.
The complainant has 14 business days from the date of the letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within 14 business days, Dodge County Human Services and Health Department can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two (2) letters will be issued to the complainant: a closure letter or a letter of finding (LOF).
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A closure letter summarizes the allegations and states that there was not a Title VI or ADA violation and that the case will be closed.
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A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision, the complainant has 14 business days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at:
FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
- If information is needed in another language, then contact 920-386-3500 or 1-800-924-6407.
- Si se necesita informacion en otro idioma de contacto, 920-386-3500 or 1-800-924-6407.
- Yog muaj lus qhia ntxiv rau lwm hom lus, hu rau 920-386-3500 or 1-800-924-6407.
Download the Complaint Form
For more information on the civil rights program and the procedures to file a complaint:
Call: 920-386-3580
Toll-Free Number: 800-924-6407
Fax: 920-386-4015
EMAIL
You may also visit us at:
Henry Dodge Office Building
199 County Road DF - Third Floor
Juneau, WI 53039
Office Hours: Monday through Friday 8 a.m. - 4:30 p.m.
